Refund Policy

Overview

Neosyne LLC-FZ is committed to client satisfaction. This Refund Policy outlines the terms under which refunds may be issued for our media publication and digital PR services.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Service has not commenced and a written cancellation request is received within 48 hours of payment.
• Neosyne LLC-FZ fails to deliver the agreed services as specified in the service contract.
• A documented error or deficiency attributable to Neosyne LLC-FZ that materially affects the deliverable.

Non-Refundable Circumstances

The following are not eligible for refunds:

• Services that have already been delivered, including published articles and completed media placements.
• Cancellations requested after work has commenced (partial refunds may be considered at our discretion).
• Failure to achieve specific media placements due to editorial discretion of third-party outlets.
• Delays or issues caused by inaccurate or incomplete information provided by the client.

Refund Process

To request a refund, contact us at info@neosyne.com with your order details and reason for the request. Refund requests must be made within 14 days of the issue arising. We will review and respond within 7 business days.

Refund Method & Timing

Approved refunds will be returned to the original payment method within 14 business days of approval. The refund amount will be based on the proportion of services not delivered.

Partial Refunds

If services have partially commenced, we may offer a partial refund based on the percentage of work completed. This is assessed on a case-by-case basis.

Contact

For refund inquiries, contact us at info@neosyne.com or through our contact page. We are committed to fair and transparent resolution of all concerns.